We endeavour to ship all orders within 5 working days after being posted, aside from bespoke floral arrangements.
Royal Mail Delivery – Delivery usually within 1 to 5 days. However 10 working days should be allowed before contacting us if your order has not arrived.
Courier – We use UPS, Hermes, DHL among other leading couriers.
If you are not in during the day, no problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.
If you are not completely satisfied with the quality of your purchase we will gladly exchange or refund your money. Bespoke floral products made to order cannot be returned. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply:
A returns form must be sent with your order and it must be completed in full and accompany all the item(s) you wish to return within seven days of receipt of goods. Failure to do so will prevent us from processing any refunds or exchanges. All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We cannot be held responsible for goods lost in transit. We recommend that you send returns by registered post & retain proof of posting. Refunds and exchanges are made within 10 working days after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party.
As soon as we receive your returned goods we will process your request which normally takes five working days to allow for inspection. Replacement goods held in stock will be dispatched within ten working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. If a form has not been enclosed with your order, please return goods (retaining proof of postage) to –
Antonia Morbey, Returns Department, 43a Geraldine Road, London, SW18 2NR